We’re real people here, who love cross stitching as much as you do.
Talk to a Human
Have a question about our patterns or need some help? We fully support everything we sell on this website and are happy to answer any of your pre-sales questions.
- Email our dedicated support desk: firstname.lastname@example.org, or
- Email our backup account: email@example.com, or
- Message us on Facebook.
We’re usually in touch within a few hours — remembering we are located in the Asia-Pacific region and our timezone may be different to yours.
Cross Stitch Patterns Online was founded in 2020 by Australian writer and designer Melinda J. Irvine.
Mel comes from a long line of embroidery women and is super excited to combine her passion for needlework with her professional skills — writing, eCommerce, and business management.
If you have a problem with anything you buy from us, Mel is always behind the scenes to get it sorted quickly and professionally.