How can we help?
‘Access Denied’ Error
Are you trying to download your cross stitch pattern or eBook and keep getting the following message:
This XML file does not appear to have any style information associated with it. The document tree is shown below.
If you are getting this message please email us immediately on firstname.lastname@example.org or email@example.com and quote your name and order number.
We just need to adjust the privacy settings on our server so you can download your files.