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Incorrect Patterns and Missing Files

We do our best to provide high quality cross stitch patterns to our customers, that said, we are humans here and sometimes mistakes happen.

If you’ve received the wrong pattern, or there is a file missing from your download pack, or something in the pattern itself isn’t quite right (page numbering, symbols, previews), please let us know. We can also help if your downloads aren’t working.

You can email us on or Alternately, send a direct message on our Facebook page. We’re usually in touch within a few hours.

We fully support our patterns and you have our promise you will receive the pattern you paid for.

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