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Privacy Procedures

1. Introduction

Cross Stitch Patterns Online is committed to protecting your privacy.

We understand and appreciate that as a visitor and user of our website you are concerned about your privacy — as well as the confidentiality and security of any information you provide.

Cross Stitch Patterns Online is committed to complying with the Privacy Act 1988 and the National Privacy Principles in Australia. We also abide by international privacy regulations and best practices.

2. Data Collection

We only collect personal information about you which is necessary to conduct our business: selling cross stitch patterns.

We only collect your personal information by lawful and fair means and not in an unreasonably intrusive way.

Personal information is collected in the following ways:-

  1. Purchasing a cross stitch chart from the shop, including free and sample charts.
  2. Updating your personal details in the accounts area.
  3. Subscribing to our email newsletter.
  4. Submitting your details through the contact pages on our website.
  5. Commenting on a blog post.
  6. Reviewing our products and online store.

We do not collect information about you from third parties.

When we collect information about you we take reasonable steps to ensure that you are made aware of who we are, and how to contact us.

3. Types of Information We Collect

The personal information we collect and hold depends on what we need to process payments and send the digital products you buy from us. It may include your:

  • Email address.
  • Full name, physical address, and phone number (as listed with your financial institution).
  • Credit Card and bank details.
  • eWallet payment information.

4. Use and Disclosure

We only use the personal information we collect about you as it directly relates to a cross stitch pattern or product you purchased from us.

In accordance with the Privacy Act 1988 we may need to disclose personal information about you in certain circumstances such as to comply with a subpoena or court order. These circumstances are outlined on the Australian Government website:

We do NOT sell or share your details to third-party marketers under any circumstances.

From time to time we may use your personal information to provide you with news or offers about new cross stitch patterns or other products and services that may be of interest to you. At any time, if you no longer wish to receive this additional marketing material please contact us directly on or use the unsubscribe feature in the email.

Third parties who link to our website

This website may contain links to other web sites and those third party web sites may collect personal information about you. We are not responsible for the privacy practices of other businesses or the content of web sites that are linked to our web site. We encourage you to be aware when you leave our site, and to read the privacy statements of each and every web site that collects personally identifiable information.

5. Data Quality

We take reasonable steps to make sure that any personal information we have stored about you is accurate, complete, and up-to-date.

6. Data Security

Cross Stitch Patterns Online is committed to security of your personal information so your email address and other personal will only be disclosed to another person if necessary for carrying out instructions or a financial transaction.

Please remember that no data transmission over the Internet — including email — can be guaranteed to be 100% secure. And while we strive to protect every user’s personal information, we cannot ensure or warrant the security of all information transmitted to it (or from) online products or services — users do so at their own risk.

Once we receive your transmission, we make every effort to ensure its security on our systems. But ultimately, you are solely responsible for keeping your passwords and/or account information secret. You should be careful and responsible whenever you are online.

7. Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please login to your account or contact us on

In order to protect your Personal Information we may require identification from you before releasing the requested information.

8. Deleting your Account

If you wish to delete your account and your personal information on this website requests may be made in writing to

We will need to verify your identity before we can delete your account.

IMPORTANT: if your account is deleted all your personal data and transaction history will be permanently erased and cannot be restored. This includes all your purchases, free patterns, coupons, store credits and gift vouchers.

9. Cookies

Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser.

They are widely used to ‘remember’ you and your preferences, either for a single visit through a ’session cookie’ or for multiple repeat visits using a ‘persistent cookie’. They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing you to register and account and remain logged in.

For more information about how our eCommerce providers uses cookies please visit the Woo Commerce website.

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