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Terms and Conditions

Cross Stitch Patterns Online is a reputable trader and follows the directives of Australian Consumer Laws. By interacting with our website or purchasing from us you agree to the following terms and conditions.

1. Digital Products

We sell digital products only — PDF cross stitch patterns, eBooks, and online courses.

We DO NOT sell embroidery kits or any type of physical product.

When you purchase a cross stitch pattern from us you will receive a digital product (via email) to download.

For more information on our digital projects, please visit our What We Sell page.

2. Use of Cross Stitch Patterns

Cross stitch patterns and project templates (including free and sample charts) obtained from this website are protected by international copyright laws and are licensed to a single user.

Digital copies of our patterns may not be distributed to other people in any form — this includes (but is not limited to) photocopies, scans, photographs, websites, emails, social media, and smartphone apps.

Commercial use of patterns

We don’t mind if you use our patterns to hand-make finished artworks, home decor, clothes and craft pieces to sell at markets or online — provided you acknowledge Cross Stitch Patterns Online on the product label and/or product description.

Please review our copyright policy for full details.

3. Orders

All orders are subject to review and acceptance. Cross Stitch Patterns Online reserves the right at any time after receiving your order to accept or decline your order for any reason.

4. Product listing errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error, Cross Stitch Patterns Online shall have the right to refuse or cancel any orders placed for products listed at the incorrect price.

If your credit card or bank account has already been charged for the purchase and your order is cancelled, Cross Stitch Patterns Online shall immediately issue a credit to your credit card account for the amount paid.

5. Refunds and Credits

Cross Stitch Patterns Online makes every attempt to support our patterns and resolve problems with orders, but we do not refund because you simply changed your mind. Please read our Refund Policy for more information.

When approved, refunds and credits are processed using your original payment method and selected currency. If you are outside Australia, the final amount may vary according to the official exchange rate.

6. Accessing your Digital Purchases

Cross stitch charts you purchase from our website are available for download immediately after payment. You will receive a confirmation email with a download link or you can login to your account to download your files. You have lifetime access to all the digital products you purchase from this website.

7. Misuse of charts

Where there is evidence of charts being distributed, shared or used improperly, we reserve the right to immediately remove download access and delete your account.

8. Free (and sample) Charts

Free cross stitch charts are transacted through the store like a regular purchase — but no charge is made. Check individual listings for download periods.

9. Accounts and Personal Information

To purchase patterns, eBooks and courses (or download free products) we encourage you to create an account with our website. For billing purposes we require your full name, physical address (as listed with your payment provider) and email address. Please refer to our Privacy Policy for more information about how we collect and store your personal information.

10. Payment Methods

Our store has a secure checkout and you may use your credit card, debit card, eWallet, or PAYPAL account to purchase from our store. Available payment methods may vary according to your selected currency, but in most countries you will be able to pay with Mastercard, Visa, Discover, Union Pay, JCB, American Express, ApplePay or GooglePay.

11. Currency

We are an Australian business so our base currency is AUD Australian dollars, but we support transactions in thirty-two (32) other currencies. You may choose to pay using the following currencies:

Australian dollar (DEFAULT)Brazilian real
Canadian dollarChinese yuan
Czech korunaDanish krone
EurosHong Kong dollar
Hungarian forintIcelandic krona
Indonesian rupiahIndian rupee
Israeli new shekelJapanese yen
Malaysian ringgitMexican peso
New Zealand dollarNorwegian krone
Pakistani rupeePhilippine peso
Polish ZtotyPound Sterling
Russian RubleSaudi Riyal
Singapore dollarSouth African rand
Swedish kronaSwiss franc
Thai bahtTurkish lira
United Arab Emirates dirhamUS dollar

Currency conversion tables on this website are updated every 30 minutes and should be considered a guide only. The final transaction will be charged in your selected currency according to the official exchange rate.

We do not charge additional fees for currency conversion.

12. Receipts and Invoices

After payment you will be emailed an order confirmation, receipt, and invoice (with our business ABN) for your records.

The payment on your bank statement or transaction list will be marked as either:

  • XStitchPatternsOnline $Amount
  • XStitchPO #Order Number $Amount

13. Reviews

A few days after you purchase a cross stitch pattern (or download a free chart) from our website, you will receive an email asking you to leave a review. This is a one-off email and not associated with any marketing activities.

Leaving a review is totally optional, but we appreciate your honest feedback as it helps us improve our service offerings. It also helps other cross stitchers make informed decisions before buying from us.

You can also leave a review by logging into your account and reviewing your purchases from the dashboard.

14. Information on this site

The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.

15. Security

Where appropriate, we use available technology to protect the security of communications made through this website. However, Cross Stitch Patterns Online does not accept liability for the security, authenticity, integrity or confidentiality of any transactions and other communications made through this website.

For more information read our Website Security policy.


We use reCAPTCHA forms on our website to prevent fraudulent activity and protect our customers and site visitors. Everytime you make a purchase, login to your account, change your password, or comment on a blog post, you will be asked to complete a simple test on-screen.

For more information, please read our Support Desk article: reCAPTCHA forms.

17. Viruses

Internet communications may be susceptible to interference or interception by third parties. Despite our best efforts, we make no warranties that this website is free of infection by computer viruses or other unauthorised software. Cross Stitch Patterns Online will not be liable for any loss, damage, cost or expense resulting from any breach of a security measure (including viruses or other unauthorised software).

18. Linked Sites

Cross Stitch Patterns Online is not responsible or liable for the availability or content of any other internet site  linked to (or from) this website. Access to any other internet site is at your own risk.

If you create a link to this website, you do so at your own risk. Cross Stitch Patterns Online reserves the right to object to any linking that infringes our rights. We have not agreed to any conduct connected with a linked site which may be unlawful or an infringement of rights.

Except as permitted by the Commonwealth Copyright Act 1968 (as amended) no part of this website (including the patterns, eBooks, and project templates) may be reproduced, adapted, performed in public, or transmitted in any form by any process (graphic, electronic or mechanical, including further copying, recording, taping or by a storage and information retrieval system) without the express written permission of Cross Stitch Patterns Online.

21. Governing Laws

Use of this website and these “Terms and Conditions” are governed by the laws of the State of New South Wales, Australia. Any claim relating to the use of this website shall be heard by NSW Courts. If you choose to access this site from a location outside Australia, you do so on your own initiative and are responsible for compliance with applicable local laws.

22. Variation

Cross Stitch Patterns Online may revise these “Terms and Conditions” at any time by updating this page. You should visit this page from time to time and review our current “Terms and Conditions” because they are legal binding for all visitors to this website.

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